Badass Candles Reviews

BadAss Candles has a 10-day return policy. If 10 days have passed since the purchase, a refund or exchange cannot be offered. To be eligible for a return, the item must be unused and in the same condition that it was received. Several types of goods are exempt from being returned, including perishable goods such as food, flowers, newspapers or magazines, intimate or sanitary goods, hazardous materials, or flammable liquids or gases. Additional non-returnable items include gift cards and some health and personal care items. A receipt or proof of purchase is required to complete the return. There are certain situations where only partial refunds are granted. Any item not in its original condition, is damaged or missing parts for reasons not due to error, or any item that is returned more than 10 days after delivery will only receive a partial refund. A $10 restocking fee will be charged to the customer who initiated the return for any reason.

For missing items in orders or broken candles, a claim can be filed to contact@badasscandle.com within 120 hours (5 days) after the items were received. Claims outside the 120-hour period are automatically considered invalid.

In terms of shipping, BadAss Candle accepts orders 24 hours a day, every day of the week. Orders are processed in the order they are received and expedited shipping orders, such as Priority and Express shipping, are elevated in priority to meet the delivery deadline. All orders are shipped from Austin, TX via USPS, UPS & DHL. BadAss Candle ships to all 50 U.S. states and abroad and follows the standard methods available by USPS, UPS, and DHL. During the holiday season, you may experience extended processing time up to 5 business days due to the high volume of orders.

For cancellations, any order that has not already been shipped can be cancelled. If a tracking number has been created for the order, it is in the carrier's hands and the product must be returned for a refund to be issued. A $10 restocking fee is charged when canceling an unfulfilled order as all payment gateways commissions are non-refundable and the product has to be restocked for other customers.

Once a return is received and inspected, an email will be sent to notify that the returned item has been received. Notification of the approval or rejection of the refund will also be sent. All refunds are subject to a $10 restocking fee if the product has been shipped. If approved, the refund will be processed, and a credit will automatically be applied to the original method of payment, within a certain amount of days. If a refund has not been received yet, the bank account should be checked again. Sale items are also applicable for returns.

To get in touch with the customer support at Badasscandle.com, one needs to fill out the contact form on their website. Alternatively, an email can be sent to contact@badasscandle.com. The customer support is available from Monday to Saturday, between 9am - 6pm. If there are any issues with missing items in orders or broken candles, a claim can be filed to the same email address within 120 hours (5 days) after the items were received. For returns and refunds, please refer to the Refund Policy on their website. If an exchange is needed, the item can be sent to: EJ Enterprises LLC, 10201 McKalla Pl, Unit A, Austin, TX 78758, United States. Please note that all information is subject to change and it's always best to check the latest on their official website.

Badasscandle.com is a company that understands the bold, strong, and independent spirit within each individual. The company is located in Austin, TX and employs some of the most BadAss candle makers in the game. The candles are made with 100% all natural soy wax, a healthier alternative to paraffin wax, which is a byproduct of coal and kerosene. The company has an incredible design team and has put a lot of planning into everything from the scents to the labels to the packaging to ensure a WOW factor. The company looks forward to welcoming more people to their growing community of BadAsses. Each candle is hand poured with 100% natural soy wax by some truly BadAss candlemakers. The company is doing its part to keep Austin weird. The company has designed bold and unique candles to light the way on your quest to uncover your inner BadAss. The company's products will not disappoint once you get a BadAss product in your hands.